Troubleshoot

Troubleshoot common link redirection issues
If your Branch links aren’t redirecting as expected or you simply need to see all the data that’s packed behind a Branch link (e.g. fallback settings, og ta...
Tue, Mar 27, 2018 at 10:18 PM
Android app not opening via App Links
What are Android App Links? When you click a Branch link, you have an option to directly launch the Android app rather than taking the user to the Google C...
Mon, Feb 5, 2018 at 2:01 AM
Android data not passed through to app on click
This troubleshooting guide will help you solve the issues related to data not passed through to app on click Everything about the opening of the Android...
Thu, Mar 8, 2018 at 2:22 AM
Android - App Not Opening- Troubleshooting Guide
App Not Opening on Android - Troubleshooting Guide Everything about the opening of the Android App is configured via the following 3 components: 1. Bran...
Thu, Mar 8, 2018 at 3:14 AM
SMS delivery errors
You entered the correct phone number but the SMS failed to send. There’s no need to fret ... let’s dive in and find the cause! Text-Me-The-App is a free...
Wed, Mar 28, 2018 at 1:12 PM
Link Data Not Passing to iOS App on Link Click
After clicking a Branch link, you should see +clicked_branch_link: true, along with the deep link data in a JSON format. Checklist to troubleshoot link ...
Thu, Mar 8, 2018 at 5:41 AM
What does unique checkbox on Branch dashboard do?
All the analytics reported on Branch dashboard default to be unique.  For example, if a user clicks on a Branch link 5 times, Branch dashboard will de-d...
Wed, Mar 28, 2018 at 6:02 AM
Branch Link Not Opening iOS App
Are you being redirected to the App Store (or fallback URL), even when your app is installed? Then you have come to the right guide! A Branch link can o...
Thu, Mar 29, 2018 at 2:16 AM
Branch link does not open relevant content in the iOS app
What is in-app routing for mobile apps? When you click a Branch deep link, and the users open or installs the app on their devices, they are taken direc...
Mon, Apr 2, 2018 at 3:11 AM
Branch link does not open relevant content in the Android app
What is in-app routing for mobile apps? When you click a Branch deep link, and the users open or installs the app on their devices, they are taken directly...
Mon, Apr 2, 2018 at 3:12 AM